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The number of orders I've kept over the years I've been on the site far outweigh the number of items I've returned.Īnd any time I've had to return something, the cs reps were nothing but kind and accommodating. The only things I HAVE returned were some large electronics - but honestly, ONLY when there were defects or flaws in them. and that service can be turned off at a whim.Īmazon, do you have any people who monitor these forums? As I've stated, I'm a loyal customer and would like to believe this is an error or some inadvertent mistake.Īctually, I've never returned a single Kindle book. I know you all don't know me from Adam, but I'm a good guy and didn't deserve this at all - and no, I'm not going to bash Amazon here - instead, I'm just going to tell y'all I'm going to make every call and write every (professional) email I can to get this situation resolved.īut please let this be a lesson to all of us - when you buy a Kindle, you are really buying a service.
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I have emailed the proper address, but I'm not hopeful of a positive solution. I called customer service several times today the supervisors there explained that I cannot use the Kindle store but "I can get content onto the machine different ways." In effect, I now have a $359 brick, not covered under any warranty, not able to be used the way it was meant to be, not able to be returned (not that I even want to, I just want to keep reading!) I have now discovered that I cannot manage my Kindle2 account (I can't log into Amazon) or purchase any new content. The ban from the main site is bad (and inexplicable) enough, but. I have certainly kept thousands of dollars worth of items purchased from Amazon and planned to be a lifelong customer.
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There was no warning in fact, when I asked a question about the lightness of my Kindle's e-ink, a cs rep said "no problem, I'll send you a new one" - and even after I told him "don't bother if it's going to be the same, mine is OK" - he sent a new one anyway.
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I was not trying to game the system, I was not trying to get things for free - I just wanted products that worked properly, and if they didn't, they went back. This is patently not true: I have only returned items that were defective, in complete accordance with their policies. I have been a loyal customer for many years, but today, I received an email stating that I have been banned from the site and my account has been closed, because I apparently have an extraordinary rate of requesting refunds due to a variety of factors.